- What Types of Information Does Outreach Collect About its Users?
- Other Information. "Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information; information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.
- IP Address. Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Outreach uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and monitor the regions from which you navigate to Outreach's Sites.
- How Does Outreach Collect Information?
Personal Information. We may collect Personal Information in a variety of ways, including:
- Through the Sites: We may collect Personal Information through the Sites, e.g., when you request a catalog, contact us, subscribe to our email newsletter, download content (e.g. free eBooks), or register to use our Sites.
- Offline: We may collect Personal Information from you offline, such as during phone calls with sales representatives, or when you contact customer service.
- Through You: Outreach may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites. Note that there is no legal obligation for you to provide us with personal information and any information collected by us will be provided by you at your own will and with your consent.
- Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources such as joint marketing partners, social media platforms, as well as from other third parties.
Other Information. We may collect Other Information in a variety of ways, including:
- Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the names(s) of the Outreach Sites you are using.
- Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information, including standard, non-personal internet log information: referring domain; pages visited; geographic location (country only); date and time when Site pages were accessed; and details of your behavioural patterns upon visiting our Site pages). We may use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags and web beacons). Outreach does not recognize automated browser signals regarding tracking mechanisms, which may include 'do not track' instructions.
Outreach also uses a web analytics service, currently Google Analytics.
- By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).
- How Does Outreach Use Information?
We may use Personal Information:
- To respond to your inquiries and fulfill your requests, such as to send you newsletters.
- To send administrative information to you, for example, to confirm orders or notice of a license or subscription expiration.
- To communicate with you and provide you with related customer service.
- To send you marketing communications, including via email in compliance with applicable laws, that we believe may be of interest to you.
- To personalize your experience on the Sites by presenting products and offers tailored to you.
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Sites and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use Non-Personal Information:
- To analyse what users do on the Sites.
- To learn how visitors engage with the Sites, which we analyse to help us improve experiences on the Sites.
- To customize visitors' experience on the Sites.
- To provide more relevant marketing (advertisements, email messages, etc.) to visitors of The Sites.
- How Will Outreach Share Personal Information It Receives?
Outreach Social Media Pages:
Personal Information may also be disclosed by you through the Sites, chat, and profile pages to which you are able to post information and materials. This information may appear in public ways, such as through search engines or other publicly available platforms, and may be "crawled" or searched by third parties. Please do not post any information that you do not want to reveal to the public at large.
In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one of the business assets that is transferred. Outreach may disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Protection of Outreach and Others:
We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce or apply our conditions of use and other agreements; (e) to protect our operations or those of any of our Affiliates; (f) to allow us to pursue available remedies or limit the damages that we may sustain; and (g) to protect the rights, privacy, property, or safety of Outreach, our employees, our Affiliates, our users, or any other person or entity. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
- How Does Outreach Use and Disclose Other Information?
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information for as long as it is combined.
- How Does Outreach Secure Personal Information About Me?
We have implemented organizational, technical, and administrative measures to protect Personal Information within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Questions, Concerns and Complaints" section below.
- How Can I Correct or Remove Information About Me?
If you feel that any Personal Information about you that has been collected and stored by Outreach is incorrect, or if you would Personal Information about you removed from our systems, please notify us at firstname.lastname@example.org so that we may consider and respond to your request in accordance with applicable law. You may also request access to your Personal Information held by Outreach, by sending a written request to email@example.com.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, subject to applicable law.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
- For How Long Will Outreach Retain My Personal Information?
- What Choices Do I Have?
You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you.
You may opt-out of receiving marketing messages from Outreach or our Affiliates by sending an email to firstname.lastname@example.org, by unsubscribing through the unsubscribe or opt-out link in an email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.
- Third Party Sites
- Sensitive Information
We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers) on or through the Sites or via other means.
- Questions, Concerns or Complaints
Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at email@example.com or by mail at Outreach, Inc., 5550 Tech Center Dr. Colorado Springs, CO 80919, ATTN: Customer Service - Privacy. Because email communications are not secure, please do not include credit card information or other sensitive information in your emails to us.
Outreach will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
Effective Date: January 27, 2017