OUR SHIPPING POLICY

SPECIAL NOTICE, CHRISTMAS 2015:

Due to the holiday season and high shipping volumes, UPS is adding an additional day to all transit times for all methods of shipping. Example: 2 Day shipping will now have your packages arriving in 3 business days.

Although our web store is open 24 hours a day, 7 days a week, our office and warehouse are only open Monday – Friday from
8 am – 5 pm (MST) excluding holidays. Click here for more information on our business hours

Shipping & Handling Charges

At Outreach.com shipping and handling charges for U.S. addresses are based on the following:

  • The delivery option you choose
  • The weight, size and dimensions of your items
  • Where your package is being delivered: Residential or Commercial

You'll see an estimate of your charge on the "Order Details" page and then the final shipping cost will be shown on the "Purchase" page in Checkout before you submit your order. After reviewing the page, you can submit your order.

Please note all oversized items will incur an additional $8.50 fee – see details below.

Easy Bulletin Subscription Customers within the continental United States receive FREE Shipping! (There is a $10.99 shipping fee for Alaska and Hawaii Subscription shipments).

See below for International Shipping Information

Oversized Product Fee

All oversized items will incur an additional $8.50 fee. An oversized product is any product that is longer than 48 inches or the second side is longer than 30 inches and includes, but is not limited to, the following products:

Order Processing Times:

Outreach offers fast order processing and shipping times – click here to learn more about our Turnaround Times.

Delivery Options within the United States:

Ground Service:

Available products should arrive within 3–5 business days after shipment from Outreach.

Three Business Day:

Available products should arrive within 3 business days after shipment from Outreach.

Second Business Day:

Available products should arrive within 2 business days after shipment from Outreach.

Next Day Service:

Available products should arrive within 1 business day after shipment from Outreach.

PLEASE NOTE: There are no shipments or deliveries on weekends or holidays (includes no ground deliveries Friday after Thanksgiving). Delivery times are not guaranteed.

For any additional questions, please contact our customer service department M-F from 8am-5pm at (800) 991-6011 or send us an email at customerservice@outreach.com (Canadian customers call 719-955-9600)


INTERNATIONAL & CANADIAN ORDERS

Outreach has recently begun to accept and ship international orders. However, we do not have an automated online ordering system in place yet. To place your order, please call or email our Customer Service Department: 719-955-9600 or customerservice@outreach.com

Outreach ships Canadian orders at our discretion via UPS or USPS. Expected time frame for delivery is anywhere from 1-10 business days depending on carrier provider and shipping method. Please note additional broker fees or custom charges may apply and will be assessed and charged at the border. Outreach has no control of these fees.

 

Canada

Zone 3

Order Total
Ground
2-10 Business Days
Percent of Order
Economy
2-5 Business Days
Percent of Order
Priority
1-3 Business Days
Percent of Order
$0.00-$29.99 55% 65% 75%
$30.00-$59.99 50% 60% 70%
$60.00-$99.99 45% 55% 65%
$100.00-$129.99 40% 50% 60%
$130.00-$169.99 35% 45% 55%
$170.00-$239.99 30% 40% 50%
$240.00+ 25% 35% 45%

EMAIL REQUESTS:
If you email your request to customer service, please include the list of products you are interested in purchasing and be sure to include your church or ministry name, shipping address and your credit card billing address. Our customer service representatives will calculate the shipping costs and email you the total cost of the order for your approval. Costs to other countries will be calculated at the time of the order).

If you approve the purchase, payment will need to be made by calling our 800 number with your credit card information. Your order will be shipped after payment as been received. Most items are ready to ship within one business day of receipt of payment. Your entire order will ship when all items are available.

Please note at this time, we are unable to ship free samples or create On Target reports for areas outside of the United States. As a suggestion, some of our International customers have products shipped to someone they know in the United States who travels to their country, or who is willing to forward items to them.