Q: Why is my logo blurry?
A: To keep file sizes down we send a low-resolution proof. If your logo file appears blurry it's probably due to compression. Do not worry as it will print sharp on the final card.
Q: Can I change the name in the return address area?
A: Depending on the kind of mailing you are doing this may be possible. If you have a non-profit status with the post office we unfortunately can not change it. Due to strict rules for mailing non-profit jobs, the name must match what is on file at the post office exactly or the job may be rejected and not mailed.
Q: Why is my logo not in the return address area?
A: Due to strict non-profit mailing rules if the name in the logo doesn't match the name in the return address it cannot be used in that area. Doing so could cause the job to be rejected at the post office and not mailed.
Q: Why are the L's & I's bold in the map area?
A: This is due to an anomaly in pdf files. Do not worry, it will appear normal in the final print.
Q: Can I change the postmaster delivery dates?
A: Yes, as long as they are not changed to dates that occur before the job is supposed to ship. We do recommend contacting your Project Co-ordinator before requesting this change in case shipping dates need to be adjusted.
Q: Why is the proof on top correct, but the others aren't?
A: We keep a history of all your proofs on the webform. Only the topmost proof link reflects the version we currently have on file, the others are only for record-keeping purposes.
Q: I submitted corrections, why haven't I received a new proof yet?
A: Due to the high volume of seasonal orders it can sometimes take up to 24 hours until you receive a revised proof. A good tip to keep your order moving along quickly is to make sure you include your revisions in one response via the webform. Doing this rather than submitting multiple smaller changes will help ensure your job is completed on time and reduce the amount of proofs we need to send you.
Q: Why can't I see what the front of the card looks like?
A: If you didn't request front side customization, to cut down on file size we only send what the back looks like. The standard front of your card is available for viewing via a thumbnail on the top right of the webform. If you did request front-side customization please make sure you are viewing the pdf in the Adobe Acrobat Reader. Viewing the proof in other programs may result in being able to view only one page of your proof. If you still are unable to see the front side of the card, please let us know via the webform and we'll resolve the problem as quickly as possible.
Q: I can't seem to view the proof on my computer. What should i do?
A: Please make sure you have downloaded Adobe Acrobat Reader as it is the recommended software to view your proof. If you are still having issues viewing the file please contact us here at firstname.lastname@example.org and we will do our best to resolve any issues.