Effective Date: May 25, 2018
PRIVACY POLICY
INCLUDING FOR USERS OUTSIDE THE UNITED STATES
Outreach, Inc. and its Affiliates ("
Outreach
" or "
We
") know that you care about how the information we receive from you is used and shared, and we take your privacy seriously.
This Privacy Policy describes Outreach’s privacy practices in relation to information that we collect through websites
operated by us from which you are accessing this Privacy Policy, located at
[site specific link to PP]
and all related websites, our applications and/or APIs, and online services (collectively, the “
Domains
”), through our social media pages (collectively, the “
Social Media Pages
”), as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively,
including the Domains, and the Social Media Pages, the “
Sites
”). “
You
” or a “
user
” refers to any individual who visits or otherwise uses the Sites. By using the Sites, you are accepting and agreeing to
the practices outlined in this Privacy Policy. If you do not agree with the data practices described in this Privacy
Policy you should not use our Services. This Privacy Policy does not apply to any third party applications or software
that integrate with the Services through our Site (“Third Party Services”) or any other third party products, services,
or businesses.
-
What Types of Information Does Outreach Receive From its Users?
-
Personal Information.
“
Personal Information
” is information that identifies you as an individual or relates to an identifiable individual, including: name, title,
company name, job function, expertise, postal address, telephone number, physical address, email address, content you
post on our Site(s) (text, images, photographs, messages, comments or any other kind of content that is not your e-mail
address). It can also include transaction information, such details about purchases you make through the Site(s),
registrations you make through our Site(s), and billing details as well as usage information, such as information about
how you use our Site(s) and interact with us. If you submit any Personal Information relating to other people to us
or to our service providers in connection with the Site(s), you represent that you have the authority to do so and
to permit us to use the information in accordance with this Privacy Policy.
- Upon receiving permission from you, Outreach may use your social media login information and list page settings to set up and supply social media ads and ad management services to you and your ministry through Facebook, Instagram and other social media sites.
-
Other Information.
“
Other Information
” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual.
This might include, for instance, browser and device information; information collected through cookies, pixel tags,
and other technologies; demographic information and other information provided by you; or aggregated information. We
use this information to facilitate our operation of the Sites and for other purposes described below.
-
IP Address.
Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service
Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access
the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice
and is done automatically by many websites, applications
and other services. Outreach uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with
its servers, administer the Sites, and monitor the regions from which you navigate to Outreach’s Sites.
-
How Does Outreach Collect Information?
Personal Information.
We may collect Personal Information in a variety of ways, including:
-
Through the Sites:
We may collect Personal Information through the Sites, e.g., when you request a catalog, contact us, subscribe to our
email newsletter, download content (e.g. free eBooks), or register to use our Sites.
-
Offline:
We may collect Personal Information from you offline, such as during phone calls with sales representatives, or when
you contact customer service.
-
Through You:
Outreach may collect information such as your location or your preferred means of communication when you voluntarily
provide it. It also includes feedback and correspondence, such as information you provide in your responses to
surveys, when you participate in market research activities,
report a problem with our Site,
receive customer support or otherwise
correspond with us. For some products and services, we may request additional information and permissions to provide you with social media ads and other services. Unless combined with Personal Information, this information does not personally identify you
or any other user of the Sites. Note that there is no legal obligation for you to provide us with personal information
and any information collected by us will be provided by you at your own will and with your consent.
-
Information From Other Sources:
In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information
about you from other sources such as joint marketing partners, social media platforms, as well as from other third
parties. Some of our Site(s) include interfaces that allow you to connect with social networking sites (each
a “SNS”). If you connect to
a SNS through our Site you authorize us to access, use, and store the information that you agreed the SNS could
provide to us based on your settings on that SNS. We will access, use, and store that information in accordance with
this Notice. You can revoke our access to the information you provide in this way at any time by amending the appropriate
settings from within your account settings on the applicable SNS.
Other Information.
We may collect Other Information in a variety of ways, including:
-
Through Your Browser or Device:
Certain information is collected by most browsers or automatically through your
device, such as your computer type (Windows or Macintosh), screen resolution, operating system name and version,
device manufacturer and model, language, Internet browser type and version, and the names(s) of the Outreach Sites
you are using.
-
Through Cookies and Other Similar Technologies:
Cookies and other similar technologies may be used to collect Other Information. We use essential cookies to provide
you with services available through our Site(s). We use analytics and performance cookies to collect information about
traffic to our Site(s) and how users use our Site(s). We use social media cookies when you share information using
a social media site sharing button or action. We may use third parties to serve advertisements on other websites that
may be of interest to you, based on information collected about your use of our Sites and other websites. To do so,
these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags and
web beacons). Outreach does not recognize automated browser signals regarding tracking mechanisms, which may include
‘do not track’ instructions.
Outreach also uses a web analytics service, currently Google Analytics.
Google Analytics is a web analytics service provided by Google Inc. ("
Google
"). Google Analytics uses cookies and similar technologies to analyze how users use the Domains. The information generated
about Domain usage (including your shortened IP address) is transmitted to Google in the U.S. This information is used
to evaluate visitors’ use of the Domain, compile statistical reports on Domain activity, and provide other services related
to the Site and Internet use. Google may also collect information about Domain visitors’ use of other websites. For more
information about Google Analytics, or to opt out of Google Analytics, please go to:
https://tools.google.com/dlpage/gaoptout
.
-
By Aggregating Information:
Aggregated Personal Information does not personally identify you or any other user of the Sites (for example, we may
aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).
Disabling cookies.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided
by your browser (usually located within the “settings,” “help,” “tools,” or “edit” facility). Many browsers are set to
accept cookies until you change your settings. Further information about cookies, including how to see what cookies have
been set on your computer or mobile device and how to manage and delete them, visit
www.allaboutcookies.org
.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site(s). For example, we may
not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site(s).
Pixel tags.
We may also use pixel tags (which are also known as web beacons and clear GIFs) on our Site(s) to track the actions of
users on our Site(s). Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website,
pixel tags are embedded invisibly on
webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the
Site, so that we can manage our content more effectively. The information we collect using pixel tags is not linked
to our users’ personal information.
Do Not Track Signals.
Some internet browsers may be configured to send “Do Not Track” signals to the online services that your visit. We currently
do not respond to do not track signals. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com
.
-
How Does Outreach Use Personal Information?
We may use Personal Information:
-
To operate, maintain, administer, and improve our Site(s).
-
To respond to your inquiries and fulfill your requests, including to track and administer services you have required
and to send you newsletters.
-
To provide you services, when requested by you, for posting of social media ads, ad management and to provide reporting service on these ads.
-
To send administrative information to you, for example, to confirm orders or notice of a license or subscription expiration.
-
To communicate with you, better understand your needs and interests, personalize our experience with the Site(s), and
provide you with related customer service.
-
To send you marketing communications, including via email in compliance with applicable laws, that we believe may be
of interest to you.
-
To personalize your experience on the Sites by presenting products and offers tailored to you.
-
To provide support and maintenance for the Site(s) and our services.
-
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products,
enhancing, improving or modifying our Sites and services, sending you service announcements, technical notices, updates,
security alerts, identifying usage trends, determining the effectiveness of our promotional campaigns and operating
and expanding our business activities.
-
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process; (c) to respond to requests from public and government authorities including public
and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect
our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that
of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may
sustain.
-
We may use or share your personal information with your prior consent, such as when you: consent to participate in surveys,
let us post your testimonials or endorsement on our Site(s), instruct us to take a specific action with respect to
your personal
information, or opt into
third party marketing communications.
-
We may disclose or use aggregated or de-identified information for any purpose. For example, we may share aggregated
or de-identified information with prospects partners, or sponsors for business or research purposes, such as when we
analyze and report on demographic trends to measure our objective of having healthy diversity ratios across our programs.
-
How Will Outreach Share Personal Information It Receives?
Information about our users is an integral part of our business. We only share your Personal Information as described in
this Privacy Policy.
Affiliates:
We may disclose Personal Information to our
Affiliates
(members of the Outreach family of Domains:
) for the purposes described in this Privacy Policy. Outreach, Inc. is the party responsible for the management of the
jointly-used Personal Information.
Outreach Social Media Pages:
Personal Information may also be disclosed by you through the Sites, chat, and profile pages to which you are able to post
information and materials. This information may appear in public ways, such as through search engines or other publicly
available platforms, and
may be “crawled” or searched by third parties. Please do not post any information that you do not want to reveal to
the public at large.
Business Transfers:
In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one
of the business assets that is transferred. Outreach may disclose Personal Information to a third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our
business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Protection of Outreach and Others:
We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law,
including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public
and government authorities including public and government authorities outside your country of residence; (d) to enforce
or apply our conditions of use and other agreements; (e) to protect our rights, privacy, safety or property, and/or that
of you or others and operations or those of any of our Affiliates; (f) to protect, investigate, and deter against fraudulent,
harmful, unauthorized, unethical or illegal activity; (g) to allow us to pursue available remedies or limit the damages
that we may sustain; and (h) to protect the rights, privacy, property, or safety of Outreach, our employees, our Affiliates,
our users, or any other person or entity. This includes exchanging information with other companies and organizations
for fraud protection and credit risk reduction.
-
How Does Outreach Use and Disclose Other Information?
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable
law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for
all the purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical
location). If we do, we will treat the combined information as Personal Information for as long as it is combined.
-
How Does Outreach Secure Personal Information About Me?
We have implemented organizational, technical, and administrative measures to protect Personal Information within our organization,
including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your
Personal Information from loss, misuse, interference and unauthorized access, modification and disclosure, you should
be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and
there is therefore always some risk assumed by sharing Personal Information online. If you have reason to believe that
your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised),
please immediately notify us in accordance with the “Questions, Concerns and Complaints” section below.
-
How Can I Correct or Remove Information About Me?
If you feel that any Personal Information about you that has been collected and stored by Outreach is incorrect, or if
you would Personal Information about you removed from our systems, please notify us at
[email protected]
[dependant upon property change to [email protected]]
so that we may consider and respond to your request in accordance with applicable law. You may also request access to
your Personal Information held by Outreach, by sending a written request to
[email protected]
[dependant upon property change to [email protected]]
.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular
email address that you use to send us your request, and we may need to verify your identity before implementing your request.
We will try to comply with your request as soon as reasonably practicable, subject to applicable law.
Please note that we may need to retain certain information for
record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
-
For How Long Will Outreach Retain My Personal Information?
We will retain your Personal Information for the period necessary to fulfill the purposes for which collected and as outlined
in this Privacy Policy unless a longer retention period is required or permitted by law.
-
What Choices Do I Have?
You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your
inquiry or providing services to you.
You may opt-out of receiving marketing messages from Outreach or our Affiliates by sending an email to
[email protected]
[dependant upon property change to [email protected]]
, by unsubscribing through the unsubscribe or opt-out link in an email. We will try to comply with your request(s) as soon
as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still
send you important administrative messages.
-
Third Party Sites
The Sites may permit you to link to other websites on the Internet through direct links or through applications such as
“share” or “Like” buttons, and other websites likewise may contain links to the Sites. The information practices or content
of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage
you to review the privacy policies found on such other websites, services, and applications to understand how your information
may be collected and used.
-
Sensitive Information
We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers) on or through
the Sites or via other means.
-
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for
the latest information on our privacy practices. If we make material changes to this Privacy Policy we will communicate
that a change has been made to the policy in a reasonable manner which may include posting a notice on our web page, blog,
specific announcement on this page, and/or posting the new Privacy Policy here.
Any modifications to this
privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on
the Site(s) (or as otherwise indicated at the time of posting). In all cases, your continued use of the Site(s) and/or
our services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy
Policy.
-
Children’s Privacy
.
Our Products, Services, and Site(s) are not directed to children under the age of 13, and we do not intentionally
gather personal information from visitors who are under the age of 13 and such individuals are prohibited hereby from
providing personal information, without their
parental or guardian’s consent. If a parent or guardian becomes aware that his or her child has provided us with
information without their consent, he or she should contact us at the contact information provided above. We will delete
such information from our files as soon as reasonably practicable.
-
Questions, Concerns or Complaints: Contact Us.
Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and
handle your information, please contact us by email at
[email protected]
[dependant upon property change to [email protected]]
or by mail at Outreach, Inc., 5550 Tech Center Dr. Colorado Springs, CO 80919, ATTN: Customer Service - Privacy. Because
email communications are not secure, please do not include credit card information or other sensitive information in
your emails to us.
Outreach will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the
aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process
and provide us with any relevant information that we may need.
For Users Outside of the United States
Outreach (and its Affiliates and all Site(s)) is headquartered in the United States. Your information, including personal
information that we collect from you, may be transferred to, stored at and processed by us and our affiliates and other
third parties outside the country in which you reside, including, but not limited to the
united States, where data protection and privacy regulations may not offer the same level of protection as in your
jurisdiction. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this
Policy.
References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by European Union
data protection legislation. We use the following safeguards if Outreach transfers personal information origination from
the European Union to other countries not deemed adequate under applicable data protection law:
Controller
Outreach is the controller of your personal information for purposes of European data protection legislation. See the
Contact Us section above for contact details.
Legal Bases for Processing Personal Information
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing
of your personal information. Such legal basis includes:
-
To provide our Services. Processing is necessary to perform the contract governing our provision of the Services or
to take steps that you request prior to signing up for the Services.
-
To communicate with you, create aggregated or de-identified information, and for compliance, fraud prevention, and safety.
These processing activities constitute our legitimate interests. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we process your personal information for our legitimate
interests. We do not use your personal information for activities where our interests are overridden by the impact
on you (unless we have your consent or are otherwise required or permitted to by law).
-
To comply with
law. Processing is necessary to comply with our legal obligations.
-
With your consent. Processing is based on your consent. Where we rely on your consent you have the right to withdraw
it anytime in the manner indicated in this policy or by contacting us at
[email protected]
.
[dependant upon property change to [email protected]]
Use for new purposes
We may use your personal information for reasons not described in this Privacy Policy where permitted by law and the reason
is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated
purpose, we will notify you and explain the applicable legal basis.
Your Rights
European data protection laws give you certain rights regarding your personal information. You may ask us to take the
following actions in relation to your personal information that we hold:
-
Opt-out
. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing
emails.
-
Access
. Provide you with information about our processing of your personal information and give you access to your personal
information.
-
Correct
. Update or correct inaccuracies in your personal information.
-
Delete.
Delete your personal information.
-
Transfer
. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
-
Restrict
. Restrict the processing of your personal information.
-
Object.
Object to our reliance on our legitimate interests as the basis of our processing of your personal information that
impacts your rights.
You can submit these requests by email to
[email protected]
[dependant upon property change to [email protected]]
or our postal address provided above. We may request specific information from you to help us confirm your identity and
process your request. Applicable law may require or permit us to decline your request. If we decline your request, we
will tell you
why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information
or response to your requests regarding your personal information, you may contact us at or submit a complaint to the data
protection regulator in your jurisdiction.
Cross-Border Data Transfer
Whenever we transfer your personal information out of the European Economic Area (“EEA”) to countries not deemed by the
European Commission to provide an adequate level of personal information protection, the transfer will be based on one
of the following safeguards recognized by the European Commission as providing adequate protection for personal information,
where required by EU data protection legislation:
-
Contracts approved by the European Commission that impose data protection obligations on the parties to the transfer.
For further details, see European Commission Model contracts for the transfer of personal information to third countries.
-
For transfers to third parties in the United States, ensuring they comply with EU legal data transfer protections and
the transfer complies with such legal requirements.
-
For transfers to third parties in the United States, ensuring they participate in the EU-US Privacy Shield Framework.
Please contact us by email to
[email protected]
[dependant upon property change to [email protected]]
if you want further information on the specific mechanism used by us when transferring your personal information out of
the EEA.